Shipping and returns

SHIPPING COSTS

For peninsular shipments in Spanish territory:

  • FREE shipping in purchases over 89€.
  • You will receive your purchase in less than 48h (working days)

If the purchase does not reach 89€ you will be charged 6€ for shipping costs. For the rest of the destinations, transport fees will be applied depending on the shipping address.

For shipments outside mainland Spain, the delivery time is between 3 and 5 working days for shipments to the European Community, and between 6 and 15 working days for other destinations.

RETURNS

Our goal is you to be completely satisfied and buy back at grapemenswear.com. Therefore, the return costs are FREE.

Request the return by email to grape@grapemenswear.com within a period of no more than 7 working days following the date of receipt of the product, indicating the following information:

  • The reason for the return. Is it a refund or a change of size?
  • The collection address.
  • A time window of 4 hours in which someone will be in the destination address to deliver the garment.
  • A contact telephone for the carrier.

Products must be returned:

  • In its original condition, together with any accessories or accessories related thereto, which can not be used, washed or damaged.
  • And with their original tags.
  • And with its original packaging.

Otherwise, the return may be denied.

GRAPE will coordinate the collection of the garment in the address specified by the customer. Only GRAPE-managed returns will be accepted.

For size changes, you must deliver your garment to the messenger when the correct size is delivered.

In case you want a refund and not a change of size, you will receive the amount in the same way that you made the payment.

No refunds will be accepted.

If you are from Barcelona, ​​you can come to our office in Ronda Universitat 9 floor 4 by appointment and make the change there. To do so, send us an email at grape@grapemenswear.com indicating the time and day you want to come and you will receive our confirmation. We will not accept any requests for which you have not previously requested an appointment.


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